Q. How do we know if our facility qualifies for Healing with Harmony kits?
A. If you are a healthcare professional working within a medical facility where patients would benefit from our harmony kit, your facility qualifies. To further clarify the type of facilities we typically serve, we invite you to take a look at our `In Action` web page. However, if on that page you do not see the type of facility you represent, simply phone our office, as we are always open to new ideas and applications for our kit.

Q. Assuming our facility qualifies, how do we begin the process of getting a harmony kit?
A. The process of getting a harmony kit in your facility begins first by contacting us via phone, e-mail or the web.

Q. How does Healing with Harmony determine the music needs of each facility?
A. Once you've contacted us,we will send you an assessment form to gather information about the demographics of your patients and the type of facility you represent. When completed and returned to us, we will have a good idea of your needs. However, since each harmony kit is customized to meet your exact needs, an ongoing relationship is encouraged to ensure your specific music resource needs are satisfied. We also try to fill specific CD requests as long as the CD complements our mission.

Q. I'm curious about the kind of music our facility might receive within a Harmony Kit. Can I view your CD music library?
A. Sure. Simply browse our page titled CD Photo Gallery. While it's impossible to provide a listing of all the CDs we have within our music library, we do provide a small sampling to give you an idea of what you might expect within your Harmony Kit.
*Note that while our music library is always being updated with new releases, our CD Photo Gallery is usually not updated on as timely a basis reflecting those new releases.

Q. How long does it take to receive a harmony kit?
A. Generally speaking, you may expect to receive your harmony kit in approximately 45 to 60 days. However, if we receive a high volume of requests, it may prolong delivery date.

Q. How are harmony kits delivered?
A. When your kit is ready, we will contact you to set up a convenient time to deliver the kit, explain the entire kit to your staff and answer any questions you might have. However, if your facility is simply too far away to personally deliver the harmony kit, we'll send it to you via US Mail or UPS, insured for a minimum of $500 and with signature confirmation to help track your harmony kit.

Q. Does Healing with Harmony loan a harmony kit or do you give it to us?
A. Your kit is on loan, but there is never a reason to return a kit that is in use. However, if our harmony kit is not being used by your facility, we would ask you to return it so that others may benefit.

Q. Do we have to sign a contract or service agreement for HWH`s music resources?
A. No.

Q. Is there a fee or hidden costs to the healthcare professional for HWH`s music resources?
A. No. There are no fees or hidden costs of any kind.

Q. Does Healing with Harmony comply with the music industry`s current copyright laws?
A. To address this issue, we retain legal counsel and can confidently state that our foundation complies with copyright laws. Legal documentation is available upon request.

Q. Since a lot of patients will be touching the players and using the headphones, how can we keep the equipment clean?
A. The outside of the CD player can be wiped with alcohol pads. Additionally, we provide a generous supply of disposable sanitary earphone covers. While we do not replenish your supply of earphone covers, we do include our supplier's contact information.

Q. What if CDs or CD players become lost, stolen, or broken?
A. To reduce the possibility of kit components becoming lost or broken, we encourage each facility to develop a safe method of dispensing both the players and CDs. Although you will not be held financially accountable should equipment or CDs become lost or broken, replacement of these items is at our discretion.

Q. Will Healing with Harmony ever update our music library with new CDs?
A. Yes. Simply contact us by phone, email or the web and fill out another assessment form requesting an update.

Q. How much of my donation is used for Healing with Harmony`s kits?
A. Nearly 100% of every donation goes toward purchasing harmony kit components.

Q. Is Healing with Harmony a non-profit organization?
A. Yes. We are incorporated and also have our 501C not for profit status.